Q: Local/AP photos aren't being processed into the database.
A: Check to see if the scanner is running. Execute as digicol - psg scan. There should be one scanner running. If not, try to restart it by changing directory to /dot/scripts (as digicol) and execute ./procs start. Check the scanner process again to make sure that it continues to run. If the scanner was running in the first place, check the local/ap input logs located in /dot/logs or /dot/dc4/work/logs. If the scanner dies again, check the logs as previously described and there should be an indication as to why the scanner continues to terminate within one of the logs.

Q: From a DC4 user: In what order are the search results displayed?
A: The default is last in-first out (LIFO), or in other words, the most recent items appear first. On most search screens, a popup allows you to select from a list of alternative sort orders.

Q: From a DC4 administrator: I made some changes to a group's archive settings, and they don't seem to have taken. Did I do something wrong?
A: Maybe, but before retracing your steps make sure you have removed the server cache using the administration tool. Also, make sure that your local browser is not caching content (relaunching will help here) and is set to check for new content on "every visit." Be aware that the procedure for changing these browser settings differs from browser to browser, and by release.

Q: Is there a new DC3 or DC4 client available? How can I download the latest version?
A: Call the Digital Collections Customer Service center at 800-665-3780. The latest version of the client or Quark extension can be emailed to you right away.

Q: We are changing our IP addresses, what do we need to do for our Digital Collections system?
A: This will depend a great deal on the system you have. Please call the Customer Support Line above for help.